Frequently Asked Questions

What are the delivery times?
Orders are generally prepared within 1 to 3 business days. Delivery times then vary depending on your country and the selected shipping method.

How can I track my order?
Once your order has been shipped, you will receive an email containing your tracking number and a link to follow your package.

Can I modify or cancel my order?
Contact us as soon as possible after placing your order. We will do our best to modify or cancel it before it is shipped.

Can I return a product?
Yes. You may request a return within the period stated in our refund policy, provided the product is unused and in its original packaging.

Which payment methods do you accept?
We accept the main secure payment methods available at checkout, including credit and debit cards.

How can I contact customer service?
You can contact us by email or through the form available on our “Contact” page. Our team will reply as quickly as possible.